It’s pay back time!

It the recent Head Light survey - Justifying spend in hard times: measuring Return on Investment for 360 and Performance Reviews – we asked when users of on-line 360 and performance reviews saw a return on their investment.

Only a fifth of those who had moved, had looked at ROI – but where they had…

• 46% of those moving to an on-line 360 system saw a return on investment within 12 months and over three-quarters (77%) within two years
  
• 17 % of those stepping up to an on-line performance review process saw a return within 6 months,  42% saw a return within 12 months  – and 92% see pay back within two years. 

 Compelling figures for those looking to make the move!

Calculating ROI – are we all doing this?

With economic uncertainty comes the need for greater scrutiny of spend and examination of return of any investment.  But how does this apply to areas of talent management spend?  Are we all justifying our spend, building a business case and looking at the payback on the investment once made?

Our recent survey - Justifying spend in hard times: measuring Return on Investment for 360 and Performance Reviews – looked at just this and took a snapshot of the current practice of ROI measurement and business case creation.

Towards the end of 2012, following questions from customers about how to best demonstrate the value effective talent can bring, we decided to survey the HR and Learning & Development decision makers with whom we regularly communicate.  We chose to focus our research on two of the most widely-used talent activities: 360 feedback and performance review, asking these HR and L&D decision makers and practitioners to complete our on-line survey anonymously during December 2012 and January 2013.

The results are in.

Less than one fifth of those moving to an on-line system have calculated an ROI figure – although a third of respondents to our survey intend to. 18% of respondents to the survey stated that they had already looked at ROI for their on-line 360 system – and a further 39% plan to.  It is a similar picture for those who have introduced on-line performance review systems, with 13% already having looked at ROI and 31% intending to.

But a quarter of both of these talent activity respondents commented that they have no intention to look at the return on investment.

It seems the most common reason cited for not looking at ROI to date is because it is thought to be too soon in the implementation – although 35% of those with on-line performance review systems report that they are not clear how they would go through this exercise. 

To this end, we’re developing a step-by-step guide to help calculate a return on investment figure.  To learn more and to keep in touch, contact us at http://head-light.co.uk/contact/informationrequest.asp

Speedy problem resolution and round the clock ‘up-time’

When you’ve chosen to implement an on-line talent management system, you want a service that is available to your people when they need it  - and any problems or questions you have, resolved and answered as speedily as possible.

And that’s what we commit to.

Year after year we invest in our own people and systems to better support our customers and we are delighted with the service level statistics we have achieved for 2012.

During the last 12 months we:

·         Achieved 99.999% service availability on a 24 x 7 basis.

·         ‘Closed’ support calls made to us on average in 43 minutes.

·         99.2% of support calls were closed within one working day.

·         90.4% of support calls were closed on the same working day.

And we’re looking to improve on this for this year.  Watch this space!